Terms of service
Last updated: September 9, 2026
Thank you for visiting NOORÍ. These Terms of Service set out the conditions that apply when you browse our website, use our services, or purchase products from us.
By using our website or placing an order, you agree to these Terms. If you do not agree with them, please refrain from using the website or purchasing from us.
ABOUT NOORÍ
NOORÍ
Ulfsparregatan 45
553 22, Sweden
Email: support@noorilabel.com
NOORÍ reserves the right to update the information, products, services, and content available on the website whenever necessary.
ELIGIBILITY & CUSTOMER RESPONSIBILITY
When shopping with NOORÍ, you confirm that the information you provide is truthful, current, and complete.
You must be at least 18 years old to place an order independently. If you are under 18, an order must be placed with the approval and involvement of a parent or legal guardian.
You are responsible for ensuring that the information provided during checkout, including your name, email address, phone number, and delivery address, is correct.
PRODUCT INFORMATION
We make every effort to present our products and their details as accurately as possible.
Please be aware that colours, patterns, finishes, and other visual details may appear slightly different depending on your device, screen settings, lighting, or the individual characteristics of the product.
Some of our products may have natural or handcrafted variations. Small differences between individual pieces are therefore not necessarily considered defects.
Product availability may change without notice. We may also update or discontinue products at any time.
PRICES & AVAILABILITY
All prices shown on our website are displayed in the applicable currency and include VAT where required by law.
Shipping costs, where applicable, are shown separately during checkout.
Although we carefully review all pricing information, occasional errors may occur. If a significant or obvious pricing error affects your order, we may contact you before processing the order or cancel the order and provide a refund for any amount already paid.
We reserve the right to correct errors, change prices, or update product information when necessary.
PLACING AN ORDER
When you complete checkout, you are submitting an order request for the products selected.
After your order has been received, you will receive an email confirming the details of your purchase. Your order will then be prepared for dispatch in accordance with our Shipping Policy.
In exceptional circumstances, we may be unable to fulfill an order. This may occur due to stock issues, technical errors, suspected fraudulent activity, incorrect pricing, or other circumstances affecting the order.
If we are unable to fulfill an order that you have already paid for, we will refund the amount paid using the original payment method.
PAYMENT
Payment must be completed through one of the payment methods available at checkout.
Depending on your location, available payment methods may include card payments, Klarna, and other third-party payment providers.
Your payment is handled through secure payment providers and Shopify's payment infrastructure. NOORÍ does not store your complete payment card details on our own systems.
An order will not be dispatched until payment has been successfully completed.
DELIVERY
Orders are dispatched from Sweden.
Delivery estimates, available shipping methods, shipping fees, and information regarding international deliveries are provided in our Shipping Policy.
Delivery dates are estimates rather than guaranteed dates. Delays may occur as a result of circumstances such as carrier disruptions, customs procedures, weather conditions, public holidays, or unusually high shipping volumes.
For international orders, the customer may be required to pay customs duties, import taxes, VAT, or other charges imposed by the destination country.
RETURNS & RIGHT OF WITHDRAWAL
Consumers within the EU generally have a statutory 14-day right of withdrawal from the date the order is received, subject to applicable law and any legal exceptions.
Additional return conditions may apply depending on the product.
Certain products, including personalized or custom-made items and certain products that cannot be returned for hygiene reasons, may be excluded from the right of withdrawal where permitted by law.
For detailed information about returning an order and receiving a refund, please see our Returns & Refund Policy.
DEFECTIVE OR INCORRECT PRODUCTS
If your order arrives damaged, contains an incorrect item, or a product has a defect, please contact us as soon as possible at support@noorilabel.com.
Please include your order number and, where relevant, photographs of the product and the issue.
We will assess the matter and provide an appropriate solution in accordance with applicable consumer protection legislation.
Your statutory consumer rights are not affected by these Terms.
OWNERSHIP & INTELLECTUAL PROPERTY
Everything published on the NOORÍ website is protected by applicable intellectual property laws.
This includes, but is not limited to, our brand identity, name, logos, product designs, photographs, videos, graphics, written content, website design, and other visual or creative material.
The content may not be copied, reproduced, altered, distributed, republished, or used commercially without our prior written permission.
Nothing on the website grants you ownership or any other rights to NOORÍ's intellectual property.
PROHIBITED USE
Our website may only be used for lawful purposes.
You must not:
- Attempt to access areas of the website or systems without authorization.
- Use the website to conduct fraudulent or unlawful activities.
- Interfere with the website's security or functionality.
- Upload or distribute viruses, malicious code, or other harmful material.
- Use our content, images, designs, or other intellectual property without permission.
- Provide false or misleading information.
- Use the website in a manner that could harm NOORÍ, our customers, or third parties.
We may restrict access to the website where we reasonably believe that these Terms have been breached.
WEBSITE AVAILABILITY
We aim to keep our website available and functioning properly, but we cannot guarantee uninterrupted access at all times.
The website may occasionally be unavailable due to maintenance, technical problems, updates, security issues, or circumstances beyond our control.
We reserve the right to modify, suspend, or discontinue parts of the website or its services when necessary.
LIMITATION OF LIABILITY
To the extent permitted by applicable law, NOORÍ is not responsible for indirect losses, consequential damages, or losses resulting from circumstances outside our reasonable control.
This includes delays or interruptions caused by third-party carriers, technical failures, natural events, strikes, government actions, or other unforeseen circumstances.
We are also not responsible for damage resulting from improper use of a product or failure to follow relevant care or usage instructions.
Nothing in these Terms is intended to remove or reduce any legal rights or protections that cannot be excluded under applicable consumer law.
EVENTS BEYOND OUR CONTROL
If circumstances outside our reasonable control prevent or delay us from fulfilling our obligations, we will not be considered in breach of these Terms for the duration of the affected event.
Such circumstances may include natural disasters, war, pandemics, strikes, government measures, transportation disruptions, supply shortages, technical failures, or other events that could not reasonably have been anticipated or prevented.
PRIVACY
When you use our website or place an order, your personal information is handled in accordance with our Privacy Policy.
Our Privacy Policy explains what information we collect, why we collect it, how it is used, and the rights you may have regarding your personal information.
UPDATES TO THESE TERMS
We may revise these Terms when necessary, including when our services, business practices, or legal requirements change.
The current version will be published on our website together with the date of the latest update.
By continuing to use our website after updated Terms have been published, you acknowledge the revised Terms.
APPLICABLE LAW
These Terms are governed by the laws of Sweden, subject to any mandatory consumer protection rules that apply in your country of residence.
If a dispute cannot be resolved directly between you and NOORÍ, it may be handled by a competent Swedish court, unless applicable consumer law provides you with another right or forum.
Consumers may also have the right to seek assistance from the National Board for Consumer Disputes (Allmänna reklamationsnämnden, ARN) where applicable.
CONTACT
If you have any questions about these Terms, your order, or our services, please contact us:
NOORÍ
Ulfsparregatan 45
553 22, Sweden
Email: support@noorilabel.com