FAQ
Where is Noorí based?
Noorí is founded and based in Jönköping, Sweden, where we create high-quality hair clips with a passion for design and craftsmanship.
How long does shipping take?
Within Sweden: 1-3 business days. Within Europe: 3-7 business days.
Worldwide: Approximately 5-10 business days.
What happens if my package is lost, stolen, or returned to sender?
Lost or Stolen Packages:
If the package is confirmed as delivered to the provided address, NOORÌ is not responsible if the package is later lost or stolen.
Incorrect Deliveries or Lost Packages:
The company is not responsible for packages that are delivered incorrectly or lost due to an incorrect address provided by the customer during checkout.
Returned Packages:
If a package is returned to the company due to an error in the provided address, the shipping cost will not be refunded. Additionally, a restocking fee (a fee for receiving and handling the returned package) may be applied.
What should I do if I receive an incorrect or damaged item?
If you receive an incorrect or damaged item, please contact us promptly at support@noorilabel.com with your order number and a photo of the item. Unfortunately, we cannot offer replacements or refunds for items that show signs of normal use or wear after 15 days.
How do I start a return?
We offer free returns within 7 days from the date you receive your package.
Email us at: support@noorilabel.com with your order number, the items you wish to return, and the reason for the return. We will then provide you with a prepaid shipping label.
Are your products waterproof?
Our acetate-based hair clips are safe to use on damp or wet hair, but we do not recommend prolonged water exposure or submersion, as the metal spring may rust if exposed to water for extended periods.
DESIGN THAT LASTS
We take pride in implementing several measures to make our packaging and materials as environmentally friendly as possible.
• REYCLED CARDBOARD
Our cardboard boxes are made from 100% recycled paper, helping to reduce waste and conserve natural resources.
• BIODEGRADABLE PACKING CHIPS
The packing chips we use are biodegradable and dissolve completely in water. They can be conveniently sorted with regular household waste.
• CELLULOSE ACETATE CLIPS
Our clips are handmade from cellulose acetate, a bio-based and biodegradable material, further reducing our environmental impact
• MUSLIN COTTON BAGS
Each clip is shipped in 100% muslin Cotton bag, designed to extend the lifespan of the clip and can be reused for storing small essentials.
ABOUT NORA
Welcome to my world of creativity and style!
I have always had a passion for creativity and expressed it through my personal style. With a love for simplicity, I have always enjoyed enhancing each outfit with a unique accessory. This passion led me to discover a gap in the market for high-quality hair accessories that are both beautiful and durable. So, I decided to fill this gap and create something special for like-minded individuals.
Throughout my journey, I have learned that the small details make the biggest difference, and my goal is to offer you hair accessories that not only complement your style but also stand the test of time. Welcome to NOORÍ, and together, let's add the perfect finishing touch to your look!
Love, Nora