Frequently asked questions
Where is NOORÍ based?
Noorí is founded and based in Jönköping, Sweden, where we create high-quality hair clips with a passion for design and craftsmanship.
How long does shipping take?
Within Sweden: 1-3 business days. Within Europe: 3-7 business days.
Worldwide: Approximately 5-10 business days.
How do i start a return?
We offer free returns within 7 days from the date you receive your package.
Email us at: support@noorilabel.com with your order number, the items you wish to return, and the reason for the return. We will then provide you with a prepaid shipping label.
What should I do if I receive an incorrect or damaged item?
If you receive an incorrect or damaged item, please contact us promptly at support@noorilabel.com with your order number and a photo of the item. Unfortunately, we cannot offer replacements or refunds for items that show signs of normal use or wear after 15 days.
Are your products waterproof?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.