Shipping policy

ORDER PROCESSING

We aim to process and dispatch all orders as quickly as possible.

Orders placed on business days before 12:00 PM (CEST) are normally dispatched the same day or on the following business day. Orders placed after 12:00 PM on Fridays, during weekends, or on Swedish public holidays will be processed on the next business day, typically Monday or Tuesday.

During sale periods, promotional campaigns, or new collection launches, processing times may be slightly longer. During these periods, please allow up to 5–7 business days for your order to be processed and dispatched.

Once your order has been shipped, you will receive a shipping confirmation containing your tracking information.

SHIPPING COSTS

Shipping costs are calculated based on factors such as the destination, package size and weight, and the selected shipping method.

Unless otherwise stated, shipping costs are the responsibility of the customer.

Free shipping is only available during active promotional campaigns or when a valid free shipping code is applied at checkout. Any applicable terms or restrictions will be clearly stated as part of the promotion.

ESTIMATED DELIVERY TIMES

The following delivery times are estimates and apply from the date your order has been dispatched from our warehouse in Sweden:

  • Sweden: 1–3 business days
  • Denmark, Norway & Finland: 2–4 business days
  • Germany: 3–6 business days
  • Rest of Western Europe (including the UK, Netherlands, Belgium, France, etc.): 5–10 business days
  • Southern Europe (including Italy, Spain, Portugal & Greece): 7–14 business days
  • United States: 7–12 business days
  • Canada: 10–15 business days
  • Japan, Australia & Asia: 10–20 business days
  • Rest of the world: 15–30 business days

Please note that these delivery times are estimates and may vary due to circumstances beyond our control. These may include carrier delays, adverse weather conditions, high shipping volumes, customs processing, and public holidays in the destination country.

Once your order has left our warehouse, the shipment is handled by the carrier. We are therefore unable to guarantee a specific delivery date or control delays that may occur during transit. If your shipment appears to be delayed, however, our team will be happy to assist you in looking into the status of your package.

CUSTOMS, IMPORT DUTIES & TAXES

All orders are shipped from our warehouse in Sweden.

For deliveries outside the European Union (EU), the recipient may be responsible for import taxes, customs duties, VAT, or other fees imposed by the destination country. These charges may be added to your order in addition to the amount paid at checkout, unless they are explicitly included at the time of purchase.

Customs duties and import fees are determined by the authorities in the destination country and are outside of our control. We are therefore unable to predict the amount of any applicable charges.

We recommend contacting your local customs authority before placing your order if you would like further information regarding potential duties, taxes, or import fees.

If a shipment is refused due to unexpected customs or import charges, we cannot guarantee a refund of the original shipping costs. Items returned to us in a condition that makes them unsuitable for resale may also affect the eligibility for a refund, to the extent permitted by applicable law.

LOST, STOLEN OR INCORRECTLY DELIVERED PACKAGES

We are not responsible for packages that, according to the carrier's tracking information, have been successfully delivered to the shipping address provided at checkout but are subsequently lost or stolen.

We are also not responsible for shipments that are delayed, returned, or unable to be delivered due to incorrect or incomplete shipping information provided by the customer.

Please ensure that your shipping address and contact details are correct before completing your order.

If you notice an error in your shipping information after receiving your order confirmation, please contact us at support@noorilabel.com as soon as possible. We will do our best to assist you in correcting the information before your order is dispatched.

Once an order has been shipped, we cannot guarantee that changes to the shipping address will be possible.

If a package is returned to us due to an incorrect or incomplete address or other information provided by the customer, additional shipping charges may apply if the order needs to be reshipped.

DELAYED DELIVERIES

While we always do our best to meet the estimated delivery times, delays may occasionally occur due to circumstances beyond our control. This can include carrier delays, weather conditions, customs processing, high shipping volumes, or other unforeseen circumstances.

If your order has not arrived within the estimated delivery timeframe, please contact us at support@noorilabel.com and include your order number. Our team will be happy to assist you and check the latest available information regarding your shipment.

CUSTOMER SUPPORT

If you have any questions regarding your order, shipping, or delivery times, please don't hesitate to contact us at support@noorilabel.com.

To help us assist you as quickly as possible, please include your order number in your message.