Refund policy
We want you to be happy with your purchase. If something doesn't work out, you may request a return in accordance with the terms below.
RETURN PERIOD
Return requests must be submitted within 30 days of receiving your order.
To be eligible for a return, the item must be unused, unworn, in its original condition, and returned in its original packaging. Proof of purchase or your order number is required.
HOW TO MAKE A RETURN
To request a return, please contact our customer service team at support@noorilabel.com and include your order number.
Our team will provide you with the necessary instructions for returning your item. Please do not send any products back before receiving return instructions from our customer service team.
Customers are responsible for return shipping costs unless otherwise required by applicable law.
REFUNDS
Once we receive your returned item, it will be inspected to ensure that it meets our return conditions.
If your return is approved, your refund will be issued to the original payment method used at checkout. Please allow a few business days for the refund to appear in your account, depending on your bank or payment provider.
Original shipping costs are non-refundable unless otherwise required by applicable law.
INTERNATIONAL RETURNS
For international orders, customers are responsible for the cost of returning an item.
We are unable to reimburse return shipping costs, customs duties, import fees, taxes, or VAT associated with international returns unless otherwise required by applicable law.
International exchanges may not be available. If you wish to exchange an item, please contact our customer service team and we will assist you with the available options.
NON-RETURNABLE ITEMS
For hygiene and safety reasons, certain products cannot be returned once they have been used or opened.
This includes:
- Used or opened hair accessories
- Hair brushes and hair tools that have been used
unless the product is defective or otherwise covered by applicable consumer protection laws.
INCORRECT, DAMAGED OR MISSING ITEMS
If you receive an incorrect or damaged item, or if an item is missing from your order, please contact us at support@noorilabel.com as soon as possible.
Please include your order number and clear photographs showing the product and, where relevant, the packaging.
We will review your request and, where appropriate, offer a replacement, refund, or another suitable solution in accordance with applicable consumer protection laws.
Please contact us promptly after receiving your order so that we can resolve the issue as quickly as possible.
PRODUCT WARRANTY
We stand behind the quality of our products. If a product develops a manufacturing defect within 6 months of purchase, please contact us at support@noorilabel.com with your order number, proof of purchase, and photographs of the product and the issue.
If the issue is determined to be a manufacturing defect, we may offer a replacement product of equal or comparable value, subject to availability, or another appropriate remedy in accordance with applicable law.
The warranty does not cover normal wear and tear, accidental damage, misuse, improper care, cosmetic damage, loss, or theft.
Custom or personalized products are excluded from this warranty unless otherwise required by applicable law.
LOST OR STOLEN PACKAGES
We are not responsible for packages that, according to the carrier's tracking information, have been successfully delivered to the shipping address provided at checkout but are subsequently lost or stolen.
We are also not responsible for packages that are lost, delayed, or returned due to incorrect or incomplete shipping information provided by the customer.
Please carefully check your shipping address and contact information before completing your order.
If you notice an error in your shipping information after placing your order, please contact us at support@noorilabel.com as soon as possible. We will do our best to assist you before the order is dispatched.
Once an order has been shipped, we cannot guarantee that the shipping address can be changed.
If a package is returned to us due to an incorrect or incomplete address provided by the customer, additional shipping costs may apply if the order needs to be reshipped.
ORDERS FROM RETAIL PARTNERS
If you purchased one of our products through an authorized retailer or another third-party store, your return, refund, and exchange request must be handled directly through the retailer where the purchase was made.
Our customer service team is unable to process refunds or exchanges for products purchased through other retailers.
CUSTOMER SUPPORT
If you have any questions regarding returns, refunds, damaged products, or your order, please contact us at support@noorilabel.com.
Please include your order number in your message so that we can assist you as quickly as possible.
All returns and refunds are subject to applicable consumer protection laws.