Frequently asked questions
WHAT IS THE STATUS OF MY ORDER?
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number. You can use this number to follow your package and view the latest delivery updates provided by the carrier.
HOW LONG WILL MY ORDER TAKE TO ARRIVE?
Delivery times depend on the destination and are calculated from the day your order leaves our warehouse in Sweden.
- Sweden: 1–3 business days
- Denmark, Norway & Finland: 2–4 business days
- Germany: 3–6 business days
- Rest of Western Europe, including the UK, Netherlands, Belgium & France: 5–10 business days
- Southern Europe, including Italy, Spain, Portugal & Greece: 7–14 business days
- United States: 7–12 business days
- Canada: 10–15 business days
- Japan, Australia & Asia: 10–20 business days
- Rest of the world: 15–30 business days
Please keep in mind that these timeframes are approximate and do not guarantee a specific delivery date. Your shipment may take longer due to factors such as carrier delays, weather conditions, busy periods, customs clearance, or local public holidays.
CAN I UPDATE MY DELIVERY ADDRESS?
If you need to correct or update your shipping address, please contact us at support@noorilabel.com as soon as possible and include your order number along with the correct delivery details.
We can only make changes to the shipping address while your order is still being processed and has not yet left our warehouse. Since orders are usually prepared for shipment within 1–3 business days, we recommend contacting us immediately if you notice an error.
Once your order has been dispatched, we are unfortunately unable to change the address from our side. You may then need to contact the shipping carrier directly to see whether they can redirect the parcel or arrange delivery to a nearby collection point.
To help prevent delivery issues, please carefully review your shipping and contact information before completing your purchase.
WHAT IF MY ORDER ARRIVES DAMAGED OR INCORRECT?
If you receive a damaged or incorrect product, or if an item is missing from your order, please contact us at support@noorilabel.com as soon as possible. Include your order number and clear photos of the product and the issue so we can assist you more quickly.
Please contact us promptly after receiving your order, as claims submitted after an extended period may not be eligible for a replacement or refund.
Once we receive your request, our customer service team will review the case and get back to you with the next steps.
WHAT HAPPENS IF MY PACKAGE IS LOST, STOLEN, OR RETURNED?
Once your order has been handed over to the shipping carrier, the parcel is transported to the delivery address provided at checkout. We are not responsible for packages that are marked as delivered by the carrier but are later reported as missing or stolen.
Please make sure that your shipping details are correct before completing your order. We cannot be held responsible for delivery issues, delays, or returned parcels caused by incorrect or incomplete address information.
If a package is returned to us because the address provided was incorrect or incomplete, additional shipping costs may apply if the parcel needs to be sent again. Original shipping costs are generally non-refundable in these cases.
If your package appears to be lost or you believe it has been stolen, please contact us at support@noorilabel.com with your order number and tracking information. We will do our best to assist you and investigate the shipment with the carrier.
CAN I RETURN MY HAIR ACCESSORIES?
We want you to be happy with your NOORÍ purchase, but we understand that sometimes a product may not be the right fit. Return requests must be made within 14 days of receiving your order.
For hygiene reasons, we cannot accept returns or exchanges for hair accessories that have been used or opened. Items must be returned in their original condition and packaging to be eligible for a refund.
Custom-made or personalized products are made specifically for you and are therefore not eligible for return or exchange.
For international orders, customers are responsible for the cost of returning an item. We are unable to reimburse return shipping costs, customs duties, taxes, or other fees associated with an international return.
Once your return has been received and approved, your refund will be issued to the original payment method, excluding any applicable shipping costs.
CAN I WEAR MY NOORÍ PIECE IN WATER?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.